Terms And Conditions

Please read carefully before purchasing a voucher.

By purchasing a voucher from Inspiring Eve, you agree that you have read and understood the following terms and conditions and that you agree to them.

1. Definitions
   In these terms and conditions ("the Terms") of sale
   
   "Brochure" means a brochure or any other advertising or promotional material produced by the Company from time to time which contains descriptions of and prices for the Experiences;
   
   "Company" means Inspiring Eve Limited whose registered office address is at 1 Wye Street, Battersea, London SW11 2SN and whose company number is 05734061;
   
   "Customer" means the legal person who orders or purchases the Voucher;
   
   "Experience" means the Experience specified on the Voucher;
   
   "Information Pack" means the Experience information pack supplied with the Voucher;
   
   "Operator" means the person, firm, or company identified on the Voucher as the supplier of the Experience detailed on the Voucher;
   
   "Price" means the cost of the Voucher payable by the Customer to the Company (inclusive of VAT at the current prevailing rate) exclusive of delivery charges;
   
   "Recipient" means the person to whom the Voucher is given by the Customer;
   
   "Voucher" means the Voucher issued by the Company which entitles the Customer or Recipient to the Experience(s) detailed therein;
   
   "Website" means the website provided online by Inspiring Eve at www.inspiringeve.com
   
   For the avoidance of doubt, these Terms shall override and cancel any other terms and conditions stipulated or incorporated by the Customer in its order, and supersedes and cancels all prior and contemporaneous agreements, claims, representations and understandings, whether verbal or written, of the parties in connection with the subject matter hereof.
   
2. Experience description and availability
   1. All descriptions and illustrations of the Experience contained on the Website or in the Brochure or Information Pack or in any other advertising or promotional material published by the Company are intended to present a general idea of the Experience only and shall not bind the Company in any way whatsoever.
      
   2. The Company reserves the right to alter any part of the Experience at its own discretion or where such alteration has been imposed by the Operator.
      
   3. The Experience is offered subject to availability and weather conditions. The Company cannot guarantee that the Experience will not be withdrawn by the Operator if the Experience is unavailable or the weather conditions on the day render the Experience unsafe.
      1. In the event that the Operator withdraws an experience because of adverse weather conditions, the Experience will be rescheduled by the Operator for another date.
         
      2. In the event that the Experience is withdrawn by the Operator for any reason other than adverse weather conditions, the Customer or Recipient will be offered an alternative location and/or date by either the Company or the Operator at which to undertake the Experience. Should the alternative location and/or date not be acceptable to the Customer or the Recipient, the Customer shall be entitled to a full refund in accordance with Clause 12.
         
   4. The timing of the Experience as stated on the Website or in the Brochure or Information Pack or in any other advertising or promotional material published by the Company is given as a guide only and shall not bind the Company.
      
   5. The Company reserves the right to reschedule the timing or location of any Experience at short notice and without reference to the Customer. In the event that the Customer has already booked the Experience with the Operator, the Company and/or the Operator shall inform the Customer of any such rescheduling as soon as possible and in any event, no less than two months before the rescheduled Experience is due to commence.
      
3. Restrictions
   1. The Experience is provided subject to any restrictions stated on the Website or in the Brochure or Information Pack or in any other advertising or promotional material published by the Company and/or the Operator. Failure by the Customer or the Recipient, as applicable, to comply with such a restriction will prevent the Customer or Recipient from undertaking the Experience, and in such circumstances the Company has no obligation to provide an alternative Experience or a refund.
      
   2. The Experience may be subject to a minimum age restriction. Such a restriction will be stated on the Website or in the Brochure or Information Pack or in any other advertising or promotional material published by the Company. In the event that the Experience is subject to a minimum age restriction, the Customer or Recipient, as applicable, must provide proof of his or her age if requested to do so by the Company or the Operator and provide a parent's or guardian's written consent if requested to do so by either the Company or the Operator.
      
   3. By their nature, some of the Experiences may pose a risk to the Customer's or Recipient's personal safety. Such a potential risk will be stated on the Website or in the Brochure or Information Pack or in any other advertising or promotional material published by the Company. Where this is the case, the Operator shall require the Customer or Recipient to sign a waiver of liability on the day(s) of the Experience.
      
   4. In the event that the Customer or Recipient cancels the Experience because s/he fails or has failed to comply with the restrictions, the Customer may be liable for any charges incurred by the Company or the Operator as a result of such cancellation.
      
4. Voucher validity
   1. The Customer or Recipient will not be permitted to book or commence the Experience unless s/he is in possession of a valid Voucher.
      
   2. A Voucher will be deemed invalid if:
      1. the Voucher is out of date; and/or
         
      2. the Experience specified on the Voucher does not correspond with the Experience which the Customer or Recipient has booked with the Operator ; and/or
         
      3. the Voucher has been altered or tampered with.
         
5. Voucher and voucher number presentation
   The Operator shall require the Customer or Recipient to
   1. state the Voucher number to the Operator at the time of booking the Experience, and
      
   2. present the Voucher to a representative of the Operator before the Experience commences
      
   in order to for the Customer or Recipient to take part in the Experience.
   
6. Notification of medical condition
   The Customer shall inform a representative of the Company before purchasing the Voucher and shall inform (or procure that the Recipient, if applicable, informs) a representative of the Operator before commencing the Experience if s/he (or the Recipient, if applicable) has a pre-existing medical condition which may affect his or her (or the Recipient's, if applicable) participation in the Experience.
   
7. Dispatch and delivery charges
   1. The Voucher and Information Pack shall be dispatched by the Company to the Customer's address using the Royal Mail ordinary first-class postal service.
      
   2. In the event that the Voucher and Information Pack is not received by the Customer (or Recipient, if applicable), the Company shall provide a duplicate free of charge on notification by the Customer to the Company of non-receipt, such notification to be made as soon as reasonably possible by the Customer.
      
8. Warranties and guarantees, and liability
   1. While the Company uses its reasonable endeavours to monitor the service provided by the Operator it provides no warranty or guarantee whatsoever as to the performance of the Operator with regard to the Experience or the safety standards of the Operator.
      
   2. The Experience is provided by the Operator and the Company shall not accept any liability whatsoever for the Experience. For the avoidance of doubt, once the Customer or Recipient has made a booking with the Supplier, the Customer or Recipient shall be bound by the terms and conditions of the Operator.
      
   3. Nothing in these Terms shall affect the statutory rights of the Customer or Recipient.
      
9. Price and payment
   1. The Price stated on the Website or in the Brochure is correct at the time of going to press but the Company reserves the right to change Prices without notice subject to the Company informing the Customer of the new Price at the time of ordering.
      
   2. The Customer shall pay the Price in full by credit or debit card at the time of ordering the Voucher and no Voucher shall be issued unless the full Price has been paid.
      
   3. On payment of the Price in full by the Customer to the Company, the Company shall dispatch the Voucher and an Information Pack to the Customer's required delivery address in accordance with Clause 7.
      
10. Voucher expiry date and extension
    1. The Voucher is valid until the expiry date specified on it.
       
    2. If the Customer or Recipient is unable to use the Voucher before the expiry date for any reason then upon:
       1. returning the Voucher to the Company; and
          
       2. payment of an administration fee of £25.00; and
       3. the payment of a charge to reflect any increase in the Operator's fee (if applicable) such as the Company shall notify to the Customer or Recipient on receipt of the Voucher by the Company,
          
    the Company shall issue a Voucher to the Customer or Recipient (as applicable) for the same Experience which shall be valid for a further 6 months.
    
    3. In the event that the Customer or Recipient intends to extend the Voucher's validity in accordance with Clause 10.2, then s/he shall notify the Company of such intention before the Voucher expires by contacting info@inspiringeve.com and the Company shall notify the Customer or Recipient of the total cost as calculated pursuant to Clause 10.2. Assuming that the Customer or Recipient wishes to proceed, s/he shall make immediate payment to the Company of such cost by credit or debit card.
       
    4. The provisions of Clause 10.2 shall not apply in the event that the Voucher is lost, stolen, damaged, altered, or tampered with .
       
11. Exchanges
    1. Subject to Clause 11.2 the Customer or the Recipient may on presentation of the Voucher to the Company exchange the Voucher for another Voucher representing any other Experience in the Brochure. In the event that the cost of the substitute Experience is greater, the Company shall handle the exchange as a refund and shall credit the balance onto a new purchase by the Customer. In the event that the substitute Experience has a lower cost, the Company will credit the Customer with the difference which the Customer may use against a future purchase. Such credit may be used until the end of the calendar year following the original year of Voucher purchase and is non-refundable.
       
    2. In the event that the Customer or Recipient requests an exchange in accordance with Clause 11.1, a new Information Pack shall be issued to the Customer or Recipient by the Company at the Customer's or Recipient's specific request only. The Company reserves the right to make additional charges for the costs of issuing a new Information Pack.
       
    3. An exchanged Voucher may not subsequently be exchanged or refunded but shall in all other respects be subject to these Terms.
       
    4. The Customer or Recipient shall not be permitted to exchange the Voucher for another Voucher if the Experience has already been booked with the Operator.
       
    5. The Company will not exchange a Voucher in the event that the Voucher is lost, stolen, damaged, altered, or tampered with.
       
12. Refunds
    1. In the event that the Customer wishes to cancel the Voucher, the Company shall refund the Price to the Customer's credit or debit card as follows:
       1. in the event that the Customer returns the Voucher to the Company within 14 days of purchasing the Voucher, the Company shall refund the Price in full;
          
       2. in the event that the Customer returns the Voucher to the Company 14 days or more after purchasing the Voucher but more than 28 days before the Voucher's expiry date, the Company shall refund the Price subject to the deduction of an administration fee of 25% of the Price or £25.00, whichever is the greater;
          
       3. in the event that there are 28 days or fewer remaining before the Voucher's expiry date, the Customer shall not be entitled to any refund whatsoever.
          
    2. The Company reserves the right to discontinue an Experience or individual Operator at its own discretion and should a suitable alternative be unavailable the Customer shall be entitled to a full refund of the Price.
       
    3. The Company shall not be liable to refund the Customer any travel, accommodation or other expenses incurred by the Customer or Recipient in relation to a cancelled Voucher.
       
    4. Any Voucher refund to which the Customer is entitled (subject to the provisions of Clause 12.1) shall be made by the Company to the Customer
       1. in the event that the Customer cancels the Voucher in accordance with Clause 12.1, within 30 days of receipt by the Company of the Voucher; or
          
       2. in the event that an Experience or Operator is discontinued in accordance with Clause 12.2, immediately the Company discontinues an Experience or individual Operator.
          
    5. The Customer shall not be entitled to a refund if the Experience does not take place because of a force majeure event as defined in Clause 15 or for any other cause which is beyond the reasonable control of the Company or the Operator.
       
    6. The Customer shall not be entitled to a refund in the event that the Voucher is lost, stolen, damaged, altered, or tampered with.
       
13. Cancellation charges
    The Customer may incur and be liable for additional charges should the Customer or Recipient cancel an Experience for which s/he has already made a booking with the Operator.
    
14. Insurance
    The Company has Public Liability and Professional Indemnity insurance cover. In the event that the Customer or Recipient intends to make a claim against the Company for personal injury or damage to personal property, or for loss caused by the Company's alleged professional negligence, in respect of the Company's provision of the Experience, the Customer or Recipient shall contact the Company immediately following the event forming the subject of the proposed claim.
    
15. Force majeure
    The Company shall not be liable to the Customer or the Recipient or be deemed to be in breach of these Terms by reason of any delay in performing, or any failure to perform, any of the Company's obligations herein, or the Operator's failure to provide an Experience, if the delay or failure was caused by any circumstance beyond the reasonable control of the Company (or the Operator, as the case may be) including, but not limited to Acts of God, accident, I.T. viruses, acts of terrorism, war, civil unrest, riot, strike, lock-outs or other industrial actions or trade disputes (whether involving the Company, its employees or associates, or those of a third party), acts of civil or military authorities, fire, flood, and earthquake.
16. Severability
    If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
    
17. Statutory rights
    Nothing in these Terms shall affect the Customer's or the Recipient's statutory rights .
    
18. Governing law and jurisdiction
    These Terms shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.